Contact

38 Grand Ave South,
Cambridge ON N1S 2L6

PHONE
519-841-3075 (text preferred)

EMAIL
info@sublimelashstudio.com



HOURS
Monday: Closed
Tuesday: 9:30am-5pm
Wednesday: 9:30am-5pm
Thursday: 9:30am-7pm
Friday: 9:30am-5pm or 9:30-7 alternating
Saturday: 9am-3pm alternate weeks
Sunday: Closed 

Click the 'Book An Appointment' link above to book an appointment. 

 

Building is located between Hood and St. Andrew's streets and is white/gray and stone.  The entrance faces the parking lot.


Policies

Appointments

  • Schedule your appointments in advance to secure the day and time that is most convenient for you
  • Full sets require a 50% deposit via credit card to book online.  If you require an alternate method of payment in order to book, contact us.  Balance of payment due at the time of service
  • First time clients, please arrive 5 minutes early to fill out a Client Consent form

Late Policy

  • If you are more than 15 minutes late, it is possible that your appointment will be rescheduled and a fee may apply.  If we are able to keep your appointment, it will end at the specified time with payment due in full

Cancellations

  • 24 hours notice to reschedule or cancel your appointment is required
  • Late cancellation will result in an invoice for 50% of the service cost or loss of your deposit
  • Rescheduling on the day of your appointment will result in a $20 fee added to your service 
  • You must call, text or message to cancel or reschedule late, you cannot make changes online the day of your appointment

No-shows

  • First no-show: Free pass because we understand things happen
  • Subsequent no-show: results in loss of deposit and an invoice for the remainder of the service cost (or full service cost if a deposit was not required).  You will be asked to pay in full to secure any additional appointment times

Children

  • Unfortunately, due to the length and nature of this service, Sublime Lash Studio does not allow children to attend appointments with their parent.  Thank you for your understanding on this matter.

Customer Satisfaction

  • Sublime Lash Studio stands by their work! It is very important that you are happy with your lash investment. If you are not satisfied with your lashes or would like to make a change to your set, give us the opportunity to make things right.  Receive a 30 minute complimentary fill by contacting us within 48 hours of your initial appointment
  • All services are non-refundable.  If you have an allergic reaction that can be directly related to the application of the lash extensions, Sublime Lash Studio would be happy to remove the lashes free of charge but no refund will be provided